Cancellations, Returns & Refunds

Cancellations

When we receive customer orders, we begin processing them immediately. We do not hold our own inventory and we only purchase from supermarkets, retail outlets and local markets when customers place orders and make payment for them. The retailers we buy from have a no-return policy, so we are unable to return any items customers purchase from us to the retailers. Thus, once an order has been paid for, htsplus is unable to accept a cancellation of the order, neither is htsplus able to process a refund to the customer’s bank account. This, however, does not affect your rights to a refund if an incorrect or damaged item is delivered.

Returns

If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and htsplus will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the status of their order with the delivery driver before acknowledging receipt by signing. Htsplus will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discolouration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by htsplus as a return.

Refunds

If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks and the item remains out of stock, any credit due to you will be refunded to your bank account of choice.